Privacy policy and Terms of use

The present document establishes the Privacy Policy and General Conditions of Use of the website www.kilgorehd-miniatures.com, property of Francisco Manuel Pérez Sánchez, with DNI 05.207.533-B (Kilgore HD Miniatures). The utilization of the services and/or contents of the website on the part of the user supposes and expresses his adhesion and acceptance to all the General Conditions of Use in the version published in the present web site, as well as to the protection of information.

The present General Conditions of Use do not exclude the possibility that certain services of the website, or the particular characteristics, are submitted, besides to the General Conditions of Use, to his own specific conditions of use.

MODIFICATIONS

Kilgore HD Miniatures. saves himself the right to effect the modifications that he considers opportune, being able to modify, suppress and include, unilaterally and without previous notice, new contents and/or services, as well as the form in which these turn out to be presented and located. Of equal form, the client accepts that Kilgore HD Miniatures. saves himself the right to modify and update from time to time the present conditions of use, as well as specify these for every service. Except that the opposite is established, the introduction of any characteristic that modifies the current services and/or the introduction of new services will remain subject to the present conditions of use.

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with Spanish law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at https://www.agpd.es/portalwebAGPD/temas/reglamento/index-ides-idphp.php.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Kilgore HD Miniatures knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Kilgore HD Miniatures website, you are accepting the practices described in this Privacy Notice.

We collect information about our customers and visitors to continuously improve our offering to our customers. We analyze data from the website using a web analysis tool (Google Analytics) and use it to make your shopping experience better every time you visit us. To make sure your privacy is secure with us, we take every precaution to ensure your privacy is maintained.

We collect your name and address to ship the products you've ordered; your e-mail address to communicate with you about orders you've placed with us. Further, we'll inform you about offers and upcoming seasons if you register for our Newsletter.
According to the Data Protection Act, you have the right to free information about your stored data, and also the right to correct, block or delete this data.

Customer data will not be handed over to any other company without your written consent. Changes in our privacy policy will be announced on our website and/or in our mailings to customers. At all times you have the right to revoke any given consents (e.g. newsletter) by contacting our customer service and also following the “unsubscribe” link in the bottom of every newsletter we send to you.

Commercial Name: Kilgore HD Miniatures by Fran Pérez

Property: Francisco Manuel Pérez Sánchez
DNI Number: 05.207.533-B
Address: Enebro, 21, CP28522 Rivas Vaciamadrid, Spain
Contact email: 679442055info@kilgorehd-miniatures.com
Phone Number: +34 948 552 882
Activity: manufacturing and selling of toys
Person in charge of personal data treatment: Francisco Manuel Pérez Sanchez

For the purposes of the provisions of the General Data Protection Regulations cited above, personal data sent through the forms on the website will receive the data treatment of "Website users and subscribers".

THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation to you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

- Verify your identity for security purposes.

- Sell products to you.

- Provide you with our services.

- Provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at email info@kilgorehd-miniatures.com and also accessing your account zone and visiting the link Personal Data (GDPR): XXXXXXXXXXXXXXX However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation and, of course, for invoicing and taxes presentation to government authorities.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

SPECIFIC USES OF INFORMATION YOU PROVIDE TO US

4. Reviews you post on our website

Our website allows you to post opinions and reviews about the product or service you have purchased with a view to that information being read or used by other people.

We do not specifically use this information except to allow it to be displayed on our website.

We do store it, and we reserve a right to use it in the future in any way we decide.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at info@kilgorehd-miniatures.com.

5. Information relating to your method of payment

Our site uses an online ordering system for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to charge the user for products and services At the point of payment, with the exception of payment methods bank wire and cash on delivery, you are transferred to a secure page on the website of Redsys and PayPal. That page may be branded to look like a page on our website, but it is not controlled by us. WE DO NOT HOLD CUSTOMER CREDIT CARD, BANK ACCOUNT NEITHER PAYPAL INFORMATION ON OUR SERVER.

6. Sending a message to our support team

When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

7. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE

8. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Our website uses third-party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

An example is that we use Google Analytics to measure the performance of our website.

We may use the information we obtain from your use of our cookies for the following purposes:

· To improve the website’s usability.

· To analyse your use of our website.

· To provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.

Most browsers allow you to refuse to accept cookies and to delete ones that have been placed on your computer.

If you do not want us to use cookies, you may disable their use in your browser. However, if you do so then please note that you may not be able to use all the features on our website properly.

For security purposes, Kilgore HD Miniatures sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

DISCLOSURE AND SHARING OF YOUR INFORMATION

9. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use, for example, providers.

No such information is personally identifiable to you.

10. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

11. Data may be processed outside the European Union

Our website is hosted in Spain.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within Spain or any other country could be processed outside the European Union.

ACCESS TO YOUR OWN INFORMATION

12. Access to your personal information

1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

2. To obtain a copy of any information that is registered on our website you may visit your Personal Data (GDPR) zone inside your account. There you will find all the info gathered and the option to check and download all your data. If you have any question, you can always contact us at info@kilgorehd-miniatures.com.

3. After receiving the request, we will tell you when we expect to provide you with the information or solving your doubts.

13. Removal of your information

If you wish us to remove personally identifiable information from our website, you can also do it from your account in the link Personal data (GDPR), visiting the option “Erasure”. If you had made an order in the past through our website, this cannot be done by yourself. In this case, you may contact us at info@kilgorehd-miniatures.com.

Keep in mind that this may limit the service we can provide to you.

14. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

OTHER MATTERS

15. Use of site by children

1. We do not collect the personal information for children under the age of 13. We are prohibited by law from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information.

2. If you are under 18, you may use our website only with consent from a parent or guardian.

16. How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

17. How you can complain

1. If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is info@kilgorehd-miniatures.com.

2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint at Agencia Española de Protección de Datos (Spanish Agency of Data Protection): https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

18. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

1. To provide you with the services you have requested.

2. To comply with other law, including for the period demanded by our tax authorities.

3. To support a claim or defence in court.

19. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

20. Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the footer and header menu. Or you can email us at info@kilgorehd-miniatures.com

21. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.